We try to make everything simple for our customers, and shipping is no exception.

Free & Flat Rate Shipping

We proudly offer free shipping on orders over $150, and flat rate shipping of $12.95 on orders under $150. *Contiguous US only.

If you select Free or Flat Rate Shipping option at checkout, we will ship via the most economical shipping option. This will usually be via UPS Ground, however depending on the package size and weight we may ship via UPS SurePost, USPS Priority, USPS Ground Advantage, or freight.

Shipping Locations

All pre-burned screens and film outputs ship from our warehouse in Wheeling, IL, along with most our supplies. Dropship items will state where they ship from and their respective lead time below the add to cart button on the product page.

Cancellations

• Order cancellation can only be made prior to shipment.
• Dropshipments already submitted to manufacturer are subject to a 20% cancellation fee.
• Pre-burned screens are subject to a $20 cancellation fee per screen if they have already been coated with emulsion.
• Artwork Services including but not limited to color separations and vectorizing are non-cancellable and non-refundable.
• Once shipment occurs, our return policy goes into effect (Read below for more information).
• For orders that are cancelled in transit or delivery is refused, customer is responsible for all actual shipping and handling charges.

Return Policy

- All returns or exchanges are subject to approval.
- Only unused items are eligible for returns.
- Dropship items are non-refundable and non-returnable unless received damaged or defective.
- Custom items such as pre-burned screens, film outputs and custom cut squeegees are also non-refundable and non-returnable.
- Returns are accepted within 10 days from receipt of merchandise unless stated otherwise.
- If a screen or film output arrives with a tear or imperfection, notify us within 48 hours of receipt along with a picture of the item, and we can send out a replacement within 1-2 business days. After 48 hours of receipt, we are unable to offer any replacements or credits for imperfect screens or film outputs.
- Calculating refund:
* Returns due to customer's error: 10% restocking fee.
* Returns due to our error: Full amount refunded.
- Shipping and handling fees are not refundable unless the return / exchange is a result of our error.

STEP 1: Request RMA #

Send an email to info@screenburning.com formatted as follows:

Subject:
"Return Request for Order No. _______"

Body:
- Reason of return.
- Preferred action: Refund / Replacement / Exchange.
- Detailed description and picture if item is considered damaged or defective.

We will reply and provide an RMA # and shipping address to you within 24-36 hours. If you do not receive our email within 2 business days, please check your junk mail / spam folder.

STEP 2: Return Your Items to Us

Package the return item/s carefully with your RMA# written on the outside of the box. We are not responsible for any damages that may occur when the item/s are shipped back to us.

STEP 3: Receive Refund or Replacement

Replacements:

We usually process and send replacement items within 2 business days from the day we receive your package. All replacements will be shipped via UPS Ground. Please allow 5-7 shipping days for final delivery.

Refunds:

Refunds are given in the same form of original payment used for purchase. They are sent within 1 to 3 business days of receipt of the return package.